A strict set of rules for both parties – the client and the online casino, is an important factor that guarantees safety and high quality of the gaming process. Any controversial and ambiguous situations can be resolved as soon as possible based on well-developed instructions. In addition, Superboss has a license and operates in accordance with the legal framework of the European Union, which in itself obliges to regulate the interaction of the user – services provider.
We recommend that you carefully read the information below – the fulfillment of these conditions is mandatory. Violation leads to a lifetime account blocking with cancellation of all bonuses and funds. In addition to obligations, visitors to our online casino have rights, a list of which you will also get acquainted with in this review.
Set of rules, the most important points
To find the full list of rules and their contents, please visit Superboss website -Terms and Conditions in the section with Information, while the most important points are:
- Account registration. Access to online slot machines for money and bets in online casinos is allowed only for users who have reached the age of majority and live in a country where gambling is permitted by the current legislation. To register an account, it is necessary to provide reliable and up-to-date data, update them in case of significant changes (change of last name, residence permit). At the request of the casino administration, such information must be provided immediately. In addition, one person can have only one account (if the account login data has been lost, contact the support service for their recovery, but do not create a new one!).
- Account freeze. The administration of the online casino has the right to suspend the account if there has been no activity on it for 180 or more calendar days in a row. In such cases, notifying the client is not the responsibility of the casino. The remaining funds on the deposit can be withdrawn upon the player’s corresponding request to the support service. Complete closure of the client’s account, termination of the contract and deletion of his personal data from Superboss information database are possible only if there are no funds in the account (the process of complete deletion will be implemented within a calendar week after the approval of the decision made by the casino administration).
- Deposit replenishment is possible only with the help of the client’s own personal bank card or other payment system. Attempts to perform this operation with a payment instrument of a third party are rejected.
- Account replenishment is possible only in CAD (Canadian dollars).
- To use payment systems that are not integrated into Superboss platform, you need to contact our support service specialists.
- Funds withdrawal is possible only in the way in which the deposit was replenished.
- The player does not pay a withdrawal fee if all bonuses on his/her account have been wagered, in other cases it is necessary to pay a fee of 10% of the total transaction amount.
- VIP status in our online casino gives customers the right to an individual approach in matters related to financial transactions.
- The bonuses received must be wagered within 7 days, otherwise they become inactive, all winnings accrued on them will be deducted from the player’s balance.
- The client has the right to use, at his discretion, the funds that were received as part of the cashback (but only on SuperBoss casino online platform).
In case of any disputes, it is necessary to contact the casino’s customer support service. All records made and saved on Superboss service shall prevail.
Features of sports betting
Betting on the results of sports and e-sports matches can be concluded both in real time and before the start of the event. The minimum bet is $8 US, the maximum depends on the sport. A bet is considered concluded only after registering on the online casino site and assigning it the appropriate number (always unique). The results are calculated even in cases when the match was not completed (suspended and not finished within the next 24 hours). But, there are requirements for the actual time played, which vary depending on the specifics of a particular sport:
- Soccer – from 70 min;
- Basketball – from 40 min;
- Hockey (NHL League) – from 54 min;
- Rugby (American football) – from 50 min.
Important! If an online bet was made before the start of the match, it cannot be added to the coupon according to the principles of express and system.