The loss of data required for authorization in the online casino sometimes happens. On Superboss platform, it is possible to quickly restore the login (username) and password. Next, we give step-by-step instructions.
Get new password and username
* Login is the user’s email address, to get the information, contact our online customer support service. Possible ways:
- online chat;
- contact via an email;
- use one of the messengers – Viber or Telegram.
Specialists will contact the client online within 10 minutes and request phone number specified during registration. The lost login will be sent to it. To prevent data loss in the future, link your account to a Facebook or Google account.
*The player’s nickname and username are different concepts in Superboss system.
The process of password reset to the online casino is somewhat different. You will need:
- Go to Home Page;
- Click on Login and press Reset password;
- Enter an email address specified during registration;
- Confirm the reset;
- Follow the instructions received in a letter that we will send to your email.
The letter with instructions is valid for one hour, then it will be automatically canceled, and the possibility of logging in using the link sent is closed. For the mobile version of Superboss online casino, these procedures are similar. Useful advice! Write down your credentials in a notebook or virtual notebook to log into your personal online account and quickly access slot machines to play for real money.
Other possible reasons for not having access to the personal account
Mobile and main versions of Superboss online casino are completely similar to each other and synchronized in terms of functionality and gaming account. Possible access problems are also the same. Let’s consider them:
- Incorrect data was entered during user authorization. You should check the keyboard layout (selected language), whether caps lock is enabled. If the error is not resolved as a result, contact the support specialists to restore access (Forgot Password icon).
- The account is blocked. This may happen if the user violates the terms of the client agreement. In this case, an email with a corresponding notification will be sent to the email specified during registration. To exclude the occurrence of such a situation, carefully read the rules of our online casino.
- Technical work. Periodically, it is necessary to carry out activities aimed at improving the quality of the opportunities provided at the online casino site. Customers are notified about this by posting relevant ads on the site. You should be patient and wait a little.
If the problem you have has nothing to do with the above, contact our technical service specialists and wait for a response. We strive to fix problems on the platform as soon as possible so that customers can return to their favorite online slot machines for money and enjoy the winnings from profitable bets on sports or other events.