A powerful cloud-based IT service management (ITSM) duo

Dameware Remote Everywhere and SolarWinds Service Desk

Combine the power of SolarWinds® Service Desk and SolarWinds Dameware® Remote Everywhere to help your IT Teams improve resolution time and provide fast and efficient support to your employees, no matter where in the world they’re located.

This integration delivers comprehensive IT service management (ITSM) capabilities by enabling you to streamline incident resolution while providing a service portal and service catalog to enhance the employee service experience.

  • Open a remote session directly from a ticket and resolve technical issues faster with a one-click session straight from an incident record
  • Diagnose problems faster, resolve technical issues, and keep employees productive by incorporating remote support into your IT service management processes
  • Support your employees from anywhere and at any time with an integrated, cloud-based solution

Dameware Remote Everywhere
Service Desk
Service Desk + Dameware Remote Everywhere
Starts at $540

Per concurrent technician

Starts at $19

Per month, per technician

Deployment model
One-click access
Support of multiple platforms (Windows, Mac, Linux)
Mobile application
Remote connection to mobile devices
VoIP and video conference calls
Ability to provide support to Android and iOS devices
Multilayer authentication, two-factor authentication
Customized branding
Incident and problem management
AI-driven knowledge management and self-service portal
IT change management and customizable approval workflows
Comprehensive IT asset management (Windows, Mac, cloud, on-premises)
Workflow and automations
Reporting, SLA alerting, and CSAT customer surveys

*Available in Enterprise

Dameware Remote Everywhere

Dameware Remote Everywhere

Deliver on-demand remote support from anywhere with our cloud-based solution.

Key Features

  • Fast and easy remote control
  • Safe remote support with advanced encryption and multi-factor authentication
  • Essential endpoint support for everything from desktops to mobile devices
  • Supports multiple languages
  • Reporting engine
  • Monitoring and alerts

SolarWinds Service Desk

SolarWinds Service Desk

A native software as a service (SaaS) solution built to streamline the way you provide IT support and deliver services to your organization.

Key Features:

  • Quick and efficient incident management
  • Knowledge base powered by AI
  • Modern and intuitive employee service portal
  • Service catalog standardizes repeatable processes
  • Streamlined change management
  • Integrated IT asset management and configuration management database
  • Dashboards and reporting
  • Workflow and automations
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