Remote Support for Android/iOS Devices

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Connect to end users to provide mobile remote support

Help end users solve their mobile device problems by connecting and seeing their screens instantly.
Connect with end users via their mobile devices when their workstations can’t be used to communicate.
Provide remote help from anywhere with mobile device support.

Remotely support mobile devices

Mobile devices are a crucial part of business, and the ability to provide support for mobile is key. SolarWinds® Dameware® Remote Everywhere (DRE) offers the ability to connect to both Android and iOS devices remotely. You can see what’s happening on the mobile device’s screen online on your desktop computer and communicate with end users to solve the issue they’re experiencing.

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Chat with end users via mobile devices

Sometimes, it’s not possible to chat with end users using their workstations. In that case, you can use built-in chat in SolarWinds Dameware Remote Everywhere from mobile devices. The advantage over the messages or any third-party communication mobile application is all messages are automatically saved in session logs and attached to original ticket requests.

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Establish remote support sessions from your mobile device

IT support technicians often need to provide support even when they’re out of the office or during an on-call rotation. SolarWinds Dameware products include mobile remote desktop access functionality for on-the-go IT support.

Through a console application in DRE, you can establish remote sessions from your mobile and tablet interface. For Dameware Remote Support (DRS), Dameware Mobile lets you remotely control Windows computers from your Android device, iPhone, or iPad via the Dameware proprietary protocol.

Compare the remote support features of DRE cloud-based remote support and DRS on-premises remote support tool side-by-side to learn which tool best fits your needs.

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Provide remote support to mobile devices

Dameware Remote Everywhere

  • Connect to any desktop from your mobile or tablet
  • Establish a remote connection to Android/iOS devices from the desktop
  • Manage end-user requests on the go

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