A single, easy-to-use tool to remote PCs access inside and outside your corporate network

Remote access software enables users to connect to and control another computer or device from a distance. It allows seamless interaction with a remote system as if you were physically present at that location. The basic way all remote PC access software works is by establishing a secure remote connection between the local computer you are working from and the remote computer you want to access. This connection allows you to see and control the remote computer as if sitting right in front of it.

The remote PC access software sends data like the screen display, keyboard/mouse inputs, etc. between the two connected computers. This lets you fully interact with and control the remote computer through your screen, mouse, and keyboard. The connection is encrypted to keep the remote access session secure.

Dameware Remote Support from SolarWinds is a popular remote PC access software solution designed specifically for IT professionals. It enables technicians to remotely troubleshoot computers, servers, and other devices to diagnose problems, install updates, manage files, and perform maintenance.

Dameware establishes an encrypted connection between the technician's local computer and the remote endpoint that needs support. This allows the tech to access the remote computer both within the corporate network or over the internet, providing robust remote support and administration capabilities. Dameware uses standard encryption protocols to keep the remote access sessions and data transfer secure.

For remote access to another machine, Dameware using its remote access tool Dameware Remote Mini Control (DRMC). With DRMC, you can connect to Windows, Mac OS X, and Linux computers, as well as iOS and Android devices.

Multiple connection types can be used to access another computer remotely:

MRC viewer – this is a native Dameware remote control connection that offers technicians far more functionality than a standard RDP connection, such as in-sessionchat, multiple monitor support, file transfer or keyboard and mouse locking to prevent the end-users from interrupting troubleshooting sessions.

VNC connection – this connection can be used to connect to OS and Linux computers.

Intel^® vPro KVM connection – With this connection type, technicians can connect to computers that are powered-off, in sleep or hibernation mode, or even in a crashed state. This is a great option for the times technicians need to access the BIOS or boot menu of a remote machine.

RDP – Dameware includes the option to launch a simple RDP session directly from the DMRC console and take advantage of your host list.

Dameware supports both attended and unattended access, so technicians can remotely access end-user machines even if there's no one sitting at it.

Using any remote PC access software comes with security considerations.

In general, proper security practices should be followed when using remote access software. These include standard measures such as strong passwords should be set on all accounts and changed periodically, the he remote and local computers should both have firewalls enabled and unnecessary ports closed or antivirus software should also be installed and kept up to date.

Dameware Remote Support includes extensive security and encryption capabilities to keep remote access sessions secure.

• Encryption
  

Encryption plays a pivotal role for any remote access software, ensuring that data exchanged during sessions remains encrypted and shielded from unauthorized access. Dameware Remote Support uses industry-standard encryption to secure remote connections and data transfer, including FIPS 140-2 level encryption modules certified by the NIST.

• Access Management
  

Dameware uses multiple authentication methods primarily designed to use the operating system's built-in security. Above Multi-factor authentication (MFA), which adds an extra layer of security, demanding supplementary credentials beyond passwords, Dameware also provides role-based access control, allowing administrators to limit permissions. Access can be restricted only to authorized users and specific IP addresses if desired. Active session monitoring lets administrators view and terminate active remote connections in real-time for more oversight.

Additional security features include integration with Windows authentication for access control tied to Active Directory credentials. Dameware also supports logging of remote sessions to track activity and has options for enforcing re-authentication if connections are idle for too long.