Remote Desktop Viewer

Access client desktops to help solve problems quickly
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Achieve clear visibility into client devices with a remote viewer

Remote viewers can enhance troubleshooting by allowing you to clearly see what’s going on in the end-user’s system during a remote desktop session.

SolarWinds® Dameware® Remote Everywhere (DRE) is a powerful remote support tool designed to let you view your client’s desktop in HD. The tool is built to adjust color and quality based on bandwidth usage to provide the clearest view possible. Also, DRE supports being able to troubleshoot end users with multiple monitors and provides the ability to more easily switch between workstations with a single click.

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Share and view remote desktop sessions to speed up troubleshooting

In some cases, technicians need to share remote desktop sessions to solve the issue at hand. If you have multiple techs working to resolve an issue, a remote viewer can offer a seamless way to share screens and see what teammates are seeing.

DRE is designed to facilitate real-time screen sharing across Windows, Linux, and macOS from a centralized console. To prevent confusion while presenting a session, you can also switch between view-only and interactive screen sharing models to control access.

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Establish remote access quickly and safely with robust remote access software

DRE is a powerful tool designed to easily connect to workstations, so you can view remote desktop sessions typically in less than eight seconds. You can even access unattended machines to troubleshoot even if the end user isn’t available with Intel vPro with AMT, Wake-on-LAN, and KVM support.

At the same time, DRE is built with safe remote support in mind. DRE features advanced encryption protocols and supports two-factor authentication in addition to multi-level permissions.

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Increase efficiency by ensuring technicians can view the information they need

Technicians need a remote viewer that not only shows client systems but can also simplify receiving relevant information about the system to help them troubleshoot quickly and efficiently.

DRE is an intelligent remote desktop software built to give techs valuable insights at the beginning of a support session, including system info, BIOS, device details, and Windows event logs and updates to more easily resolve an issue. Techs can also save session details and recorded sessions to the cloud to share important troubleshooting information with teammates and for future reference.

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Boost client satisfaction with features designed specifically for end users

DRE is more than just a remote desktop viewer for technician troubleshooting—it’s a full-service remote access solution built to provide a straightforward, intuitive experience for end users.

Clients can stay in constant communication with techs via live chats, VoIP calls, and video conference calls. DRE can also display expected wait time information, so clients can keep up with their ticket status by viewing their position in the support queue. These features are designed to help make the remote support process both painless and fast for end users.

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Get More on Remote Desktop Viewer

Do you find yourself asking…

Assist your clients wherever they are with a remote desktop viewer

Dameware Remote Everywhere

  • Quickly establish remote access to client devices and toggle between high-quality views
  • Share screens with other technicians to drill down on issues faster
  • Empower technicians by giving them at-a-glance views into the system information they need

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