Remote Desktop Software for Access and Control MacOS computers
Remotely control Mac computers and simplify remote access and troubleshooting of MacOS devices with Dameware.
Powerful remote control for Mac computers
Connecting to a remote Mac system from a Windows OS can be complicated. SolarWinds® Dameware® offers two robust solutions for remotely controlling Mac computers - Dameware Remote Support and Dameware Remote Everywhere. Enable IT administrators and help desk technicians to securely access Mac devices remotely from Windows or other Mac computers. With Dameware's remote control software for Mac, you can troubleshoot issues and support end-users without needing physical access to the device.
Optimized Mac remote control experience with Dameware Remote Everywhere
Dameware Remote Everywhere provides native remote control capabilities for Mac using an agent. This allows for an optimized Mac remote control experience with access to detailed system information (such as CPU, RAM, disk space, and more) and admin privileges. Features like video calling, real-time chat, file transfers, remote command shell and multi-session handling make Dameware Remote Everywhere a great choice for managed Mac environments. The remote viewing options also allow you to customize your control session.
Quick cross-platform control of Mac with Dameware Remote Support
Dameware Remote Support is an on-premise solution designed primarily for Windows based systems. To enable remote control of Mac devices, it utilizes VNC technology. While you don't get native OS integration, Dameware Remote Support allows you to quickly troubleshoot or support Mac computers remotely. You can view and control the screen and take screenshots for documentation. Dameware Remote Support is ideal for mixed environments with Windows, Linux, and macOS devices and for customers expecting full control over the remote sessions as it doesn’t require an internet connection for remote access.
Secure remote access to Mac
Dameware solutions use FIPS 140-2 compliant cryptographic modules during remote control sessions to keep your connections secure. You can also enforce 2-factor authentication for an added layer of security. Detailed auditing and logging allow you to track sessions and maintain accountability. Whether using Dameware Remote Support or Dameware Remote Everywhere for Mac remote control, you can be confident that your remote connections are secure.
Unified multi-platform remote support experience
Dameware's commitment to versatility extends beyond Mac. Both Dameware Remote Everywhere and Dameware Remote Support allow you to remotely control Windows, MacOS and Linux computers all from one centralized interface. Dameware Remote Everywhere expands support to also cover Android and iOS devices. Whether you need to troubleshoot a MacBook or iPhone from your Windows computer, Dameware has you covered with seamless cross-platform remote control.
Get More on remote control for Mac
Which remote access solution is built into macOS?
Apple Remote Desktop is included in macOS for screen sharing and remote control of Mac computers. However, it is limited to the Mac platform only. Dameware provides a cross-platform remote control solution for Windows, Mac, Linux and mobile devices, allowing unified support using a single tool. Dameware also provides more robust management capabilities versus Apple Remote Desktop.
How to remote access a Mac with Dameware software?
With Dameware Remote Support (DRS), you can remotely access a Mac using built-in VNC connectivity that allows screen viewing and control.
The VNC Viewer in the Remote Connect dialog makes it easy to connect from Windows OS to Mac OS X and send keyboard and mouse inputs remotely from one computer to the other. Use VNC Viewer to remotely control Mac computers, see exactly what is on the end-user’s screen, and provide the necessary troubleshooting and assistance. Dameware DRS stores the VNC credentials on a client-by-client basis, not by connection type, and ensures the stored credentials are valid for that client’s connection.
Dameware Remote Everywhere (DRE) offers a native macOS agent for optimized remote control of Mac devices. This provides more seamless OS integration and management capabilities. There are two basic methods to remotely control Mac computers.
- Applet
For one-off remote support sessions, end-user can easily install Mac applet prior a remote support session through StartControl. This method doesn’t require administrative permissions and its run without installation, but it still requires a PIN code to start a remote session and allow remote control for Mac.
- Agent
The agent needs to be installed on every Mac device you want to remotely control. Once the technician adds the device in technician console, end-user can install the agent on the device through StartControl. PIN generated by the technician in DRE technician console is needed for verification and is unique for each installation.. Alternatively, technician can also install agent silently and in batch.
Once installed, the DRE agent allows remote control of the Mac through the DRE technician console. When starting a session, the Remote Viewer provides system information, chat, file transfer and other tools for controlling the Mac remotely. You can record sessions, take screenshots, optimize bandwidth and visibility, and configure other preferences for the remote control experience.
Key DRE features like VoIP calling, password retrieval, secure notes and more create a seamless remote support experience for Mac devices. The native macOS integration makes DRE an ideal solution for remotely managing and troubleshooting Mac computers and other Apple devices from Windows and cross-platform environments.
How to access a Mac remotely from Windows with Dameware tools?
Both Dameware Remote Support and Dameware Remote Everywhere enable remote access to Mac computers from Windows systems. Dameware Remote Support is on-premise windows-based software providing superior remote support and remote administration for Windows system. For remotely controlling Mac devices, Dameware Remote Support uses VNC technology.
Dameware Remote Everywhere offers technician console for macOS, Windows, Android, and iOS. To remotely control Mac computers from Windows, download Windows technician console from DRE admin aready. Once the Mac agent is installed on the remote machine, you start the remote session.
Does Dameware support remote connection to other Apple devices?
Yes, Dameware Remote Everywhere provides remote control capabilities for iPhone, iPad and other iOS mobile devices in addition to Mac computers. It also includes technician console for iOS devices to offer mobile-to-mobile or mobile-to-computer remote support, so technicians can provide support to End-users on the go.
This allows Dameware to cover the complete range of Apple products for remote support and management from Windows, macOS or Linux systems.
Which remote access solution is built into macOS?
Apple Remote Desktop is included in macOS for screen sharing and remote control of Mac computers. However, it is limited to the Mac platform only. Dameware provides a cross-platform remote control solution for Windows, Mac, Linux and mobile devices, allowing unified support using a single tool. Dameware also provides more robust management capabilities versus Apple Remote Desktop.
"We use Dameware to support 3,200 users. Dameware is well worth the price to fix problems in multiple locations."
Warren Bankson
Chief Security Officer
Arkansas Department of Corrections
Powerful remote PC access and remote administration software
Dameware
- Remotely access computers both inside and outside the network.
- Connect easily to Windows, MAC OS X, and Linux computers or iOS and Android devices.
- Benefit from extensive security and encryption capabilities to keep the remote connections safe.
